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Onboard external users to Azure AD with Entitlement Management

Entitlement management is an Identity Governance feature that enables the automation and management of the identity and access lifecycle through access request workflows, access assignments, reviews, and expiration. Entitlement management uses the concept of an access package which is a bundle of all the resources with the required access a user needs to work on a project or perform their tasks. Access packages are used to govern access for both your internal employees, and also those external (B2B) users outside your organization.

Lab success exit criteria.

This lab will involve inviting an external user into your tenant for collaboration. The external user will be your own Microsoft FTE account ( You will start by creating a new Team, and then using an access package you will onboard this external user and grant them access to the Team, and where approval will be needed by an internal sponsor to complete the onboarding flow. You’ll also be using the MyAccess portal ( to experience the end user request & approval process.

Step 1. Create a new team used for partner collaboration.

  1. Sign-in to using your Global Admin.

  2. In the left menu brows to Teams > Manage teams.

  3. Click the + Add button to create a new team.

  4. In the Add a new team fly-out window fill in the following details:

    • Name: Partner Collaboration
    • Description: Team for working with external partners
    • Team owners: Leave yourself (Global Admin) which should already be added
    • Privacy: Public
  5. Click Apply to create the team.

Step 2. Create the access package.

  1. Sign-in to the Azure AD portal as your Global Admin

  2. In the left menu browse to Identity Governance and then click Access packages.

  3. Click + New access package.

  4. On the Basics tab fill in the following details:

    • Name: Partner Access
    • Description: Access for external partners pending approval.
    • Catalog: Leave this set to General.
  5. Click Next: Resources roles

  6. On the Resource roles tab.

    • Click on + Groups and Teams
    • In the Select groups right-hand menu check the box next to See all Group and Team(s) not in the ‘General’ catalog and then find the Partner Collaboration team that you created in Step 1 and then click the Select button to add it to the access package.
    • Once added, go to the Role column and select Member from the drop-down list.

  1. Click Next: Requests

  2. On the Requests tab.

    • In the Users who can request access section, click For users not in your directory and then click All users (All connected organizations + any new external users).
    • Set Enable new requests to Yes.
    • For Require requestor justification, leave this as Yes.
    • For How many stages leave this as 1.
    • For Approver scenario select Choose specific approvers and click + Add approvers and then add yourself (the Global Admin).
    • For Decision must be made in how many days? leave this as 14.
    • For Require approver justification leave this as Yes.
    • Set Enable new requests to Yes to enable this access package to be requested as soon as it's created.
  3. Click Next: Requestor Information

    • Here you can ask additional questions to collect more information from your requestor. These questions are shown on their request form and can be set to required or optional. For now you can leave these as empty.
  4. Click Next: Lifecycle

    • In the Expiration section, set Access package assignment expire to Number of days.
    • Set Assignment expire after to 30 days. This field determines when your guest users will have to renew their access.
    • Leave Require access reviews to No.
  5. Click Review + Create, review the configuration, and then click Create.

  6. Once created, you’ll be brought back to the Overview page for your access package.
    Find the My Access portal link on this page and then copy the value. We will now use this link to request access to this package to start collaborating.

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Step 3. Request access to the Access Package.

  1. Open an Edge session on your laptop using your own Microsoft corporate account ( and paste in the My Access portal link that you copied from the previous step.

  2. This will redirect you to the My Access portal of the inviting tenant where you can submit your request to the Partner Access package. Complete the form and then click Request access.

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  1. This submits the request and kicks off the approver process which now needs to be completed by the Global Admin (whom we set as the approver in Step 2.)

Step 4. Approve the request.

  1. Go back to the Edge profile of your Global Admin and login to

  2. In your mailbox should be an email about the access request for your Microsoft FTE account waiting for you to approve.

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  1. Click the Approve or deny request link. This will take you to the My Access portal to action the request.

  1. Click the radio button next to the requestors name and then click Approve.

  2. An Access request fly-out window will appear where you need to provide a reason and then click Approve.

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  1. This completes the request and now grants access to your Microsoft FTE account to the Partner Collaboration team/group in your test tenant.
    You should receive an email to your account confirming access has been granted.

This process also created a Guest user in your test tenant for your Microsoft FTE account which we will now validate.

Step 5. Check the new guest object.

  1. Return to the Azure AD portal and navigate to the Users blade.

  2. Here you should be able to pick out your Microsoft FTE account which will have the User Type set to a value of Guest and will be in the format of

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  1. Go to the All Groups blade and open the Partner Collaboration group (this was created with the Team from Step 1).

  2. Click Members in the left-hand menu and confirm your Microsoft FTE account appears as a member of this group.

Step 6. Testing your guest access

  1. Using your Microsoft FTE account, go back to your Outlook client and open the email that you received from Microsoft Azure that confirmed your access was granted to the Partner Access team. In that email click on the Get Started link.

  2. This will take you to where you need to consent to sharing your profile data and activity with the inviting organization.

  1. Click Accept to complete the consent/redeem process.

  2. You will then be presented with a More information required screen which will take you through registering for MFA in the test tenant as stipulated by our conditional access policy CA005: Require multifactor authentication for guest access. Complete this process using the Authenticator App.

  3. After successfully registering for MFA you will land in the My Access portal where you will see the Partner Access package.

  4. No go to your Teams client and in the top right hand corner click your profile picture to bring the drop down menu up. From here you should see the test tenant appear below the Microsoft tenant.

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  1. Click the test tenant to initiate Teams switching context to this tenant. You’ll be challenged for MFA, and once completed you’ll land in the Partner Collaboration Team that we created in Step 1.

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Context switching in Teams as a Guest can be removed completely through the use of a feature called Teams Shared Channel. This requires setting up B2B Direct Connect and Cross-Tenant Access which is beyond the scope of this guide.